If you’re trying to choose the best bug tracking software for your business, you probably already know that you’re not getting the one out there that HIGH outcomes. With bug-tracking systems, a company can replicate problems — even when those issues are never resolved, and they still show up in the next update to the program. But the only way to ensure that the new system is free of defects is to use a system that offers a defect tracker as the main sorting factor.
When it comes to choosing a bug tracker, the above issues are not necessarily new among software developers. But as they address them in the software tracking industry, tracking providers are increasingly framing tracking issues in terms of end user experience, illustrating just how important an integration of issue management and bug tracking can be.
Making tracking data the source of value
The biggest obstacle companies face whenasuring their level of effort in developing a tracking system is that they can’t observe how defect resolution trends affect their products. The value of tracking solutions is that they put a management on everyone’s shoulders: If your tests are poorly designed, your customer’s issues will not be taken care of, and the people who should be improving your product’s quality will be spending more time on maintaining its bugs instead of programming it. To help someone else succeed at providing a quality product, your company must build a system that offers the following features:
These goals are Unix-based systems, which generally encompass the following functions: email, web, issues, tasks and bug tracking. Although they share some common features, they also differ in terms of how they operate and in how easy they are to use. Yet they perform the same functions when it comes to defect tracking.
Dev tags and extra-text information — information that is associated with defects and can help managers observe a bug’s progress — is one of the most important features of a tracking tool. Every ticket must have an entry, a description, reproduction steps, identification elements and information about how it was found. Every ticket Reminds the Defect Tracker about all history relevant to the ticket, creating a complete profile of the issue for future reference.
An index to relevant frequently asked questions is another feature that defect tracking software must provide. It allows customers to find answers to such questions easily. The answers are then added to the Defect Tracker as a comment alongside the question. This way, future questions about the problem are answered even if the staff finds another answer that is relevant.
A system that supports the defect tracking workflow and allows the submission of reports on a weekly or monthly basis is another important facility that programmers need. Programs that do not include this feature greatly reduce the productivity of programmers and decrease the number of bugs that get fixed. Otherwise, the company grows tremendously at everyone’s expense.
A system that allows the removal of bugs for free when they have been identified and removed from the system is another feature that a good defect tracking tool must provide. This prevents the Tracking Desk from deleting a bug merely because it has not been reported in a certain format. In other words, the system must be able to give the appearance that the problem has been dealt with. Otherwise, it does not reflect the intent of the Developer to whom the defect was reported.
A system that offers re- Assistance if a work breakdown incident is caused by a user error is another feature defect tracking tool feature. It allows the field to be assigned to a technician who creates a new version of the problem ticket and submits it to the tracking system. This way, the original report and all accompanying details are still on file in the system.
As you can see, there are many different defects tracking software features that are associated with each version of the software. The features are chosen to fit the responsible party’s needs regardless of whether the software provider is a large corporation or a Small Company, and the Simpleology field is even applicable to people who choose to implement the system in-house. Of course, the types of software options should be determined based on the size of the company and the number of users that are going to be utilizing the software at any one time.